(“Policy”) – Issued by Funds Flow s.r.o.

Funds Flow s.r.o. (“we,” “us,” or “our”) has established this Return and Cancellation Policy to clearly communicate the conditions under which refunds may be requested, reviewed, and issued. The guidelines below outline our procedures for evaluating refund requests and the steps clients must follow in order to be considered for a refund.

Refund Eligibility
Refunds are granted strictly under circumstances where a case concludes without achieving its intended resolution. Only cases in which the desired outcome is not realized are eligible for consideration. Cases deemed successfully resolved, meaning they have met the initially anticipated objective, are not eligible for any refunds. Please note that the determination of what constitutes a successful outcome rests solely with Funds Flow s.r.o.

How to Request a Refund
To seek a refund, clients must submit a formal request via our designated support channels by opening a support ticket. The following information must be included:

Case Number: Clearly provide the unique case number associated with the transaction or service in question.
Reason for Refund: Offer a concise yet detailed explanation justifying why the refund is being requested.
Supporting Evidence: Attach any relevant documentation—such as transaction records, email correspondence, or other pertinent materials—that substantiate the refund request.
Upon receiving the refund request, we will thoroughly review the provided details and the case’s circumstances. Approval or denial of any refund request remains at the sole discretion of Funds Flow s.r.o.

Refund Processing Timeline
If the refund request is approved, Funds Flow s.r.o. will endeavor to process the refund within 30 days from the formal closure date of the relevant case. While we strive to adhere to this timeframe, unforeseen events may occasionally result in delays. Clients who have not received their refund after the 30-day period are encouraged to contact our support team for further assistance.

Refund Payment Method
Refunds will be issued solely to the original payment method used for the initial transaction. For example, if the transaction was completed using a credit card, the refund will be credited back to that same card. We do not accommodate requests to redirect refunds to alternative accounts or payment methods. This practice helps maintain the integrity and security of our refund process.

Responsibility for Transaction Fees
Clients are solely responsible for any fees levied by third-party service providers in connection with the refund process. Such fees may include, but are not limited to, charges from payment processors, financial institutions, or cryptocurrency exchanges. Funds Flow s.r.o. does not assume liability for these costs, and clients should be prepared for potential fees related to their refund.

Key Considerations
6.1 No Automatic Refund Entitlement:
Submitting a refund request does not guarantee that a refund will be granted. Each request is carefully reviewed on its merits. Funds Flow s.r.o. reserves the right to deny any refund request should it determine, in its sole judgment, that the circumstances do not warrant approval.

6.2 Eligibility Limited to Unresolved Outcomes:
Refunds apply only to cases that fail to achieve their intended resolution. Once a case is considered resolved, it is ineligible for a refund.

6.3 Processing Delays:
Although refunds are typically processed within 30 days, certain conditions may cause unexpected delays. Should an extended delay occur, clients should reach out to our support team for updates and assistance.

6.4 Original Payment Source Only:
As stated, refunds are restricted to the original payment method to ensure proper fund allocation and reduce the likelihood of fraudulent activity.
6.5 Client-Assumed Fees:
Any transaction fees resulting from the refund process are the client’s responsibility. Clients are encouraged to consult their payment providers to understand potential associated costs before requesting a refund.

Conclusion
This Policy is designed to maintain fairness, clarity, and regulatory compliance in managing refund requests. By familiarizing themselves with these terms, clients can better understand the conditions and procedures that govern our refund process.
For questions or further guidance concerning this Policy or the refund process, clients should contact us at moc.liamg%40lagel.wolfsdnuf or through our authorized support channels. Our team is committed to providing prompt assistance to ensure that all refund-related inquiries are handled efficiently and transparently.