This FAQ section aims to address the most common inquiries related to using the services provided by Funds Flow s.r.o. We recommend reviewing these topics to better understand our procedures and ensure a smooth, secure experience on our platform.

How Can I Monitor My Trading Activity at Funds Flow?
You can easily review all your completed and ongoing transactions by logging into your account and accessing the “Transaction History” section. Here, you’ll find a detailed overview of past trades, payment statuses, verification progress, and each deal’s completion timeline. This feature helps you stay informed and in control of your trading operations.

How Long Does It Typically Take to Complete an Order?
The completion time for an order may vary, depending on the payment and asset involved. Cryptocurrency settlements are generally quick, though Bitcoin transactions may experience slightly longer processing times due to its blockchain’s speed. Bank transfers and card payments are often processed almost instantly. Keep in mind that overall order completion can be influenced by payment verification steps and network conditions.

How Is My Personal Data Protected During the KYC Process?
Funds Flow s.r.o. places a high priority on safeguarding your personal information. We partner with SumSub, a reputable verification service, employing advanced encryption and stringent security measures to protect your data. Access to personal details is limited to authorized staff, and we strictly adhere to relevant data protection regulations to maintain your privacy at every stage of the KYC process.

What Are the Requirements for Submitting Proof of Address (PoA)?
When completing KYC verification, you must provide a valid PoA document. Accepted documents include recent rental agreements, utility bills, official government letters, or financial statements. They must be dated within the last month (except for tenancy agreements), fully legible, and either original or certified true copies. We do not accept screenshots, damaged or altered documents, mobile phone bills, insurance forms, or medical records. If your PoA is rejected, we will request a suitable alternative and our support team will assist you as needed.

What Information Is Needed for KYC Compliance?
During KYC, we collect essential information that verifies your identity, including your full name, date of birth, address, a government-issued ID, and a selfie for facial verification. In certain cases, we may request additional documents to further confirm your identity. All personal data is kept strictly confidential and is used exclusively for verification and compliance purposes.

Why Is KYC Mandatory at Funds Flow s.r.o.?
KYC is a legal and regulatory requirement designed to uphold the integrity and security of our platform. By verifying each user’s identity, we help prevent activities such as identity theft, fraud, money laundering, and terrorist financing. Without completing KYC, you will not gain access to our services. This procedure ensures a safe, compliant trading environment for all.

What If I Encounter Technical Issues While Trading?
If you experience any technical difficulties while using our platform, please contact our support team promptly. Our technical specialists are trained to identify and resolve problems quickly, minimizing any disruption to your trading activities. We are committed to providing timely, effective assistance.

Which Payment Methods Does Funds Flow Support?
Funds Flow s.r.o. offers multiple payment options, including bank transfers, credit/debit cards, and various cryptocurrencies. We strive to accommodate a wide range of preferences to enhance your trading experience. For more details on supported payment methods, please consult our website.

What Is the Source of Wealth (SoW) and Which Details Are Required?
Your Source of Wealth (SoW) indicates how you’ve accumulated your overall assets. Common sources may include inheritances, investments, business earnings, or employment income. Providing accurate SoW information is essential for meeting financial compliance standards and helps us maintain a secure trading environment.

What Is the Source of Funds (SoF) and What Must I Provide?
Source of Funds (SoF) refers specifically to the origin of the money or assets involved in a particular transaction. We need not only the account details from which funds are sent but also an explanation of how these funds were generated. Examples include personal savings, pension withdrawals, proceeds from asset sales, gambling winnings, inheritances, or compensation payouts. Accurate SoF details are crucial for adhering to anti-money laundering regulations.

What Should I Do Before Placing an Order on Funds Flow?
Before submitting any order, you must register on our website and complete the required KYC verification process via your profile page. If you attempt to place an order without verification, you will be prompted to finalize KYC first. This step ensures your transactions are secure and compliant with regulatory standards.

How Does the Trading Process Work at Funds Flow s.r.o.?
Our trading process is straightforward. First, you place an order, specifying the chosen payment method and the asset (cryptocurrency or fiat) you wish to trade. After submitting the order, you must complete the payment. Once our system or operators confirm receipt, the corresponding cryptocurrency or fiat funds will be released to your account. This streamlined procedure ensures that each transaction is handled efficiently and accurately.

Is Trading on Funds Flow Secure?
Yes. Funds Flow s.r.o. operates under strict regulatory requirements and maintains the appropriate licenses, which can be verified on our website. We hold a strong reputation within the industry and are verified on top-tier platforms like Binance, BitGet, ByBit, OKX, and KuCoin. Additionally, our positive customer feedback further demonstrates our commitment to maintaining a trusted, reliable trading platform.

If you have any further questions or need assistance, feel free to contact our support team at moc.liamg%40lagel.wolfsdnuf. Our goal is to provide a secure, transparent, and user-friendly trading experience for all our clients.